FAQs on California Fires Insurance Claims

If you have a Navy Federal mortgage and you're a victim of the California fires, you may be seeking guidance on the insurance settlement process. You can repair, rebuild or possibly use the insurance proceeds to pay off the loan. Here are answers to some frequently asked questions that explain your options.

I suffered a loss from a fire at my home. What should I do?

File a claim with your insurance company or agent. If you don't know the name of your agent and/or insurance company, contact Navy Federal at 1-888-842-NFCU (6328) weekdays between 7:30 am to 11:00 pm, and Saturday 9:00 am to 11:00 pm, Eastern time. If you're an Account Access user, you can send us an online message.

How will I be reimbursed by my insurance company?

Upon settlement of the claim with your insurance company, they will issue you a check jointly payable to you and Navy Federal. A second check for damage to personal property (house contents) is payable only to the homeowner and/or policyholder.

Once I receive a check made out to me and Navy Federal, what's next?

Please endorse the check and mail it to Navy Federal Mortgage and Equity Servicing, Attn: Insurance Claim Specialist, P.O. Box 3303, Merrifield, VA 22119-3303. Please include a copy of the Scope of Loss document that your insurance company provides, along with the repair contract (if available). If not immediately available to you, please forward the contract to Navy Federal when you receive it.

What happens to my check when it is received by Navy Federal?

The funds will be deposited into a restricted escrow account, earning dividends at the same rate as a Navy Federal checking account. Navy Federal will disburse the funds jointly payable to you and the contractor according to the payment schedule on the repair contract. Subsequent disbursements usually require an inspection of the property to verify the progress and/or completion of repairs.

Can I take the insurance claim check to another financial institution to deposit?

No. If the check is payable to you and Navy Federal, you would need to deposit the funds to a restricted Navy Federal escrow account.

What happens next?

Your Insurance Claim Specialist will order an inspection. The inspector will contact you or your contractor to arrange the appointment. The inspection fee is paid by Navy Federal.

If I decide to pay off my Navy Federal mortgage with the insurance claim check instead of making repairs, what do I need to do?

First, submit the endorsed insurance check to Navy Federal. Then provide Navy Federal with a written request to pay off the mortgage with the insurance proceeds. But in order for us to pay off the loan, the insurance claim check must cover the outstanding balance(s) of all mortgages on the property held with Navy Federal.

What is your fax number?

It is 703-206-3865. Mark it "Attention: Insurance Claim Specialist."

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