Frequently Asked Questions

I need medical accommodations related to the hiring process. How can I request help?

To request a medical accommodation, please call (888) 503-6013 or email medicalaccommodations@navyfederal.org.

I used to work at Navy Federal. Am I eligible for rehire? How do I request a Rehire Eligibility Case Reversal?

All Rehire Eligibility questions must be emailed directly to our HR Shared Service Center at HRSC@navyfederal.org. 

How can I contact the recruiter and/or Hiring Manager for a specific job?

As a matter of security, we don't share contact information of our employees. Our recruiters review every application submitted and will contact you directly if your application is selected to move forward. At that time, you're welcome to ask any follow-up questions you may have. 

What’s the status of my application?

To check the status of all your applications, follow the steps below:

1. Visit our Careers Site and select View Open Positions
2. Select the Manage profile icon at the top right of the page (icon shaped like a person)
3. Provide the email address you created your profile under and select Send Email
4. Provide the one-time passcode sent to your email 
5. All applications will be listed under the My Applications tab
6. Each active job application will be listed with its current status to the right

Please Note: Because each position has many applicants, requires many steps to fill, and includes multiple people collaborating to fill a role, we can't predict how long an application may take to review or how long a position may take to fill. Our recruiters review every application submitted and will contact you directly if your application is selected to move forward. If your application is no longer being considered, you'll receive an email when the position is filled.

Why can’t I find a previously posted position on your website?

Due to our constantly rotating job postings and their limited open periods, it’s easy to miss an application window. Once a position’s application window is closed, no additional applications are accepted—including emailed resumes. As stated in each Job Description’s Disclaimer section: job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion. Because we cannot predict when these changes will occur, we recommend that candidates apply as soon as possible.

So you don’t miss future opportunities, we encourage candidates to create a Talent Community entry based on specific criteria you desire.

Create an entry and attach your resume by following the below steps:

1. Visit our Careers Site and select View Open Positions
2. Select the Manage Profile icon at the top right of the page (icon shaped like a person)
3. Provide the email address you created your profile under and select Send Email
4. Provide the one-time passcode sent to your email 
5. Select All Jobs
6. Scroll down and select Join the Navy Federal Talent Community
7. Determine the criteria for jobs you wish to be alerted to
8. Complete all personal information required fields
9. Attach your resume
10. Check at least one agreement box
11. Select Subscribe

I’ve followed a link to your site from another jobs site but cannot find the job now. Why can’t I find the position?

All our positions listed on external job boards are posted and removed by systems owned by the job board themselves. Unfortunately, this can mean that there are delays in removing positions that are no longer open. It’s recommended to always confirm a position is open on our Careers Site directly. If it's not listed there, then the position is no longer open for applications—including emailed resumes.

Please Note: So you don't miss future opportunities, we encourage candidates to create a Talent Community entry based on specific criteria you desire.

Create an entry and attach your resume by following the below steps:

1. Visit our Careers Site and select View Open Positions
2. Select the Manage profile icon in the top right of the page (icon shaped like a person)
3. Provide the email address you created your profile under and select Send Email
4. Provide the one-time passcode sent to your email 
5. Select All Jobs
6. Scroll down and select Join the Navy Federal Talent Community
7. Determine the criteria for jobs you wish to be alerted to
8. Complete all personal information required fields
9. Attach your resume
10. Check at least one agreement box
11. Select Subscribe

Can I email my resume instead of applying through the Careers Site?

Due to our volume of applicants and required application screening questions, we don’t accept emailed resume submissions. You’ll need to visit our website, Navy Federal Careers, and submit an application. You can attach your resume during the application process.

If no open positions appeal to you, feel free to sign up for our Talent Community. Talent Community is a searchable repository of our candidates and their resumes that our talent scouts and recruiters use to source talent.

Please Note: Submitting your resume to our Talent Community is not a guarantee for a position.

How do I update my resume for a job I’ve already applied to?

Unfortunately, our application system only allows you to update the resume stored in your profile, not for any applications that you’ve already submitted. Due to our volume of applicants and required screening questions, we don’t accept emailed resume submissions.  

However, we recommend the following options:

• Withdraw your current application and re-apply (if the position is still open for applications).
• Mention that you have an updated resume to your recruiter if you’re contacted for follow-up questions. It’s up to recruiter discretion if they choose to accept an updated resume.

If you wish to update the resume on your profile, please follow the below steps:

1. Sign in to your account
2. Select Info and Alerts
3. Select Edit Personal Information
4. Make the desired updates
5. Select Update to save the changes

Do you offer remote/telework positions?

Only certain positions at Navy Federal are eligible for full-time remote work. These positions will be searchable as “Remote” on the Careers Site. As a rule, Navy Federal only offers remote/telework positions based on business need. We cannot forecast where and when these positions will open. We recommend you check our Careers Site regularly, so you don't miss a posted position you’re qualified for and are interested in.

Please Note: 

• We strongly encourage candidates to focus on the positions that best match their skill set and to tailor their resumes to speak to the posted job description.
• Due to our volume of applicants and required application screening questions, we don’t accept emailed resume submissions.
• Each position is only on our Careers Site for a specific amount of time. After that time has expired, the position is removed and no additional applications will be accepted.

Do you offer internships?

Yes. Navy Federal offers multiple types of internships listed below. These are paid positions but aren’t eligible for medical/dental benefits. To be eligible for an internship, candidates must have graduated from high school (or possess a GED), be a minimum of 18 years old, and must be actively enrolled and pursuing a degree from an accredited college or university.

Open intern positions are listed on the Navy Federal Careers Site and candidates must submit their application there.

Interns may be eligible for program extension (at the discretion of current leadership) and full-time opportunities after their contracted internship is complete. However, program completion doesn’t guarantee a full-time position. 

Year-Round Intern Program

These positions offer flexible scheduling to ensure schoolwork isn’t affected. On average, year-round interns tend to work between 20-25 hours per week during their school semesters, while some are available to work more hours during their summer and winter periods due to their minimum class load.

Summer Associate Program

Candidates interested in applying for a Summer Associate job must be actively enrolled and pursuing a degree from an accredited college or university.

The application window for the Summer Associate Program runs during the fall semester. These positions are full time for a duration of 10-12 weeks over the summer months. These interns are expected to complete a project specific to their position and present their findings upon completion of their program.

I’m having technical difficulties with your application site. Can you provide assistance?

Unfortunately, Talent Acquisition does not own the Careers Site and is unable to provide technical assistance. 

We can suggest the following tips that usually help resolve normal issues:

• Try clearing your internet cache
• Try using the most recent version of Internet Explorer if not already using it
• Try using a different browser. You can find a link for Browser Support at the bottom of our Careers page
• Try using a different computer
• Try waiting 24 hours for any system glitches to be resolved

If you have not already created a unique account for our application system, you will need to do so.

Please Note: If none of these tips work, please take a screenshot of the error and email us at TalentAcquisition@navyfederal.org.

My resume is not uploading in an application. Can you provide assistance?

We've found that the majority of resume upload issues are a result of trying to upload an incompatible file type. Please ensure your resume is in a standard file format such as a Word or PDF document. Resumes saved as an image or that contain minimal text will not be recognized by the system in the upload process.

Please Note: Due to our volume of applicants and required application screening questions, we do not accept emailed resume submissions.

I can’t find a certification I have in your pre-populated list of options. How do I notify you of it?

Unfortunately, we’re not able to edit the prepopulated list of available certifications provided by the site vendor. Our recruiters are aware that not every certification is an option. As long as all active certifications are listed on your resume, they’ll be counted as part of your qualifications.

How does an employee refer me for a position?

If you meet the minimum job qualifications and have a Navy Federal employee that would like to refer you, they’ll need to find the job internally and send a referral link directly to your profile email address.

Please Note: 

• You must use the provided link to apply, or the referral won’t be activated; referrals won’t be accepted retroactively.
• We strongly encourage candidates to focus on the positions that best match their skill set and to tailor their resumes to speak to the posted job description.
• Due to our volume of applicants and required application screening questions, we don’t accept emailed resume submissions.
• Each position is only on our Careers Site for a specific amount of time. After that time has expired, the position is removed and no additional applications will be accepted.
• If no open positions appeal to you, feel free to sign up for our Talent Community (a searchable repository of candidates/resumes for recruiters).

Referral Bonus Eligible Positions

TalentQuest is Navy Federal’s official referral bonus program. You can find these roles by entering “TalentQuest” in the Find Jobs search field of our Careers Site. Roles participating in this program will have a statement indicating so in the Job Description.

As a rule, Navy Federal only offers referral program-eligible positions based on business need. We cannot forecast where and when these positions will be opened. We recommend you check our Careers Site regularly, so you don't miss one of these posted positions.

Do you offer career-counseling services?

Due to the volume of applicants we process at any given point, we don’t provide any career-counseling services for external candidates. However, we do recommend the following tips to make yourself more competitive:

All Candidates:

• Focus on the positions that best match your skill sets
• Ensure you meet the listed minimum requirements
• Tailor your resume so that your skill set reflects the skills required/desired for each position
• Attend interview skills courses/practice interviews ahead of time

What positions are you currently hiring for? Which do I qualify for?

Due to our volume of open positions and applicants we process at any given point, we are not able to provide individualized lists of open positions for candidates. 

Please Note: 

• We strongly encourage candidates to focus on the positions that best match their skill sets and to tailor their resumes to reflect the posted job description.
• Each position is only on our Careers Site for a specific amount of time. After that time has expired, the position is removed and no additional applications will be accepted, including emailed resumes.
• Due to our volume of applicants and required application screening questions, we don’t accept emailed resume submissions.
• If no open positions appeal to you, feel free to sign up for our Talent Community database (a searchable repository of candidates/resumes for recruiters).

I’m qualified for a job I applied to. Why am I not getting interviews and/or hired?

We understand it can be frustrating not being selected for a role that you’ve applied to, and while we cannot speak specifically to why you were not selected for a specific role, we do recommend following the below tips to make yourself more competitive in packages:

• Focus on the positions that best match your skill sets
• Ensure you meet the listed minimum requirements
• Tailor your resume so that your skill set reflects the skills required/desired for each position
• Attend interview skills courses/practice interviews ahead of time

Please Note: Positions at Navy Federal are very competitive, and there are often many qualified candidates applying to each job. It’s also important to point out that recruiters are not selecting the candidate for the job; that’s a decision that comes solely from the hiring manager.

Talent Acquisition reviews each application, resume and any other required supplemental information and submits the candidates who meet the qualifications of the job description to the respective hiring manager. It’s up to each individual hiring manager to determine who progresses to the interview and then hiring portions of the process.

How do I create a job alert or submit my resume for future consideration?

Navy Federal has created a combination job alert and searchable repository of candidates/resumes called Talent Community. Due to our constantly rotating job postings and their limited open periods, it’s easy to miss the application window for a specific position or location. Once a position’s application window is closed, no additional applications are accepted—including emailed resumes. Therefore, we highly recommend creating a  Talent Community entry to reduce the chances of you missing a great opportunity.

Potential candidates are encouraged to create an entry and attach your resume by following the below steps:

1. Visit our Careers Site and select View Open Positions
2. Select the Manage profile icon in the top right of the page (icon shaped like a person)
3. Provide the email address you created your profile under and select Send Email
4. Provide the one-time passcode sent to your email 
5. Select All Jobs
6. Scroll down page and select Join the Navy Federal Talent Community
7. Determine the criteria for jobs you wish to be alerted to
8. Complete all personal information required fields
9. Attach your resume
10. Check at least one agreement box
11. Select Subscribe

Please Note: 

• Navy Federal’s Talent Community isn’t an application. It’s an entry used to create emailed job alerts to the candidate and act as a pool of possible candidates/resumes talent scouts and recruiters can search when actively recruiting.
• Using Navy Federal’s Talent Community doesn’t guarantee you’ll be selected for a position at Navy Federal.
• If a recruiter selects your resume to apply, you’ll be contacted directly to apply to that specific position on our Careers Site. It doesn’t guarantee a position at Navy Federal.
• Please continue to regularly search and apply for positions on our Careers Site.

How can I get technical assistance with my Infor assessment? 

To receive assistance in resolving your issue, please either email our Infor assessment support team at TSCandidateSupport@Infor.com or call 1-800-608-4528.

How do I know if I’ve passed or failed the assessment?

Infor is a behavioral assessment with preset criteria to determine your best fit for multiple member service positions within Navy Federal. It's not pass/fail, and is just one of the many data points taken into account when a hiring manager is selecting candidates to move further in the recruiting process.

I’ve applied for multiple positions among departments (e.g. Branch Operations, Contact Center Operations, Collections, etc.). Is the assessment different for each department? 

No, the assessment is the same for all Branch, Collections and Contact Center positions, and the results are valid for one year. You’ll still need to follow the link each time it’s sent and sign into the system; however, you’ll receive a notice that you’ve already completed the assessment. This is the indication that the Infor system will automatically update your application with us to a completed status.

I’ve received multiple emails to take an assessment, but I already completed it once. Do I have to take it again?

An automated email is sent every time a candidate applies to a Branch Operations Member Service Representative (MSR), Contact Center Operations MSR and/or Delinquency Control Counselor position. This will cause duplicate messages and emails with a link to the Infor system to be generated.

You’ll still need to follow the link each time you submit a new application and sign in to the system; however, you’ll receive a notice that you’ve already completed the assessment. This is the indication that the system will update your application with the completed status.