Business Continuity Plan

Navy Federal’s business continuity plan prepares the credit union to respond rapidly in a local, regional or national emergency. The primary objectives of the continuity plan are to ensure employee safety, to safeguard credit union assets and member equity and to minimize inconvenience and disruption of service to members. The infrastructure for this plan includes call centers, branches and a worldwide telecommunication network.

During an emergency event at headquarters, employees will relocate to Navy Federal’s recovery facility that has an emergency operations center, dedicated workstations and a backup data center.

Detailed plans and procedures are documented, reviewed and regularly tested.